Latest Feature Updates & Announcements

12th March 2020

COVID-19 - ShopWired Support

To assist in protecting the safety of the ShopWired support team and in stopping the spread of the Corona Virus outbreak, ShopWired will operate a mandatory work from home policy beginning on Monday 16th March. 

From Monday 16th March, telephone support will be temporarily unavailable. 

Support by live chat and email will continue to operate as normal. Telephone support agents will be diverted to providing support by live chat so additional support will be available through this channel and response times will be improved.

We are working on a solution to provide telephone support. 

This policy will operate until further notice.  

7th March 2020

SKU Code & Stock Changes

The way that SKU codes work on ShopWired when products have variations has changed slightly. Read more details about the changes by clicking below.

Read more
11th December 2019

Christmas Support Times

Click the link below to find the details about support over Christmas and New Year 2019/2020.

Read more
14th November 2019

eBay item specifics

ShopWired now supports item specifics for listings on eBay. 
Read the help guide
13th November 2019

New ShopWired Help Guides

We've launched our new help guide centre at https://help.shopwired.co.uk. There are new sections on the help guides and an improved search system. We'll be expanding the range of help guide articles over the coming weeks and months but if you have any suggestions please let us know. 
10th November 2019

Automatic Stock Sync App

If stock levels for your products are available on a file on a server or at a URL you can use the stock sync app to sync stock levels from the file with your ShopWired store automatically. 
Read the help guide
25th September 2019

Importing Products/Categories With Image Files On Your Computer

If you want to create categories or products using the import system (i.e. uploading via CSV) and the image(s) for those categories/products are on your computer you can now upload up to 1GB of image files at a time.

Read more
7th September 2019

Product Import Improvements

We have released some improvements to our product import system and you can now import up to 50,000 products simultaneously. 
15th August 2019

PSD2 - SCA

Payment gateways integrated on ShopWired have now been updated to support the new PSD2 requirements. 

Read more
3rd July 2019

New System Changes

We have now released some amendments to the new admin system, based on user feedback. Please click the link below to read more details about these changes.

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28th June 2019

New System Feedback

We've received a range of feedback from users about the new system. As with any large redevelopment, there have been a few hiccups here and there. 

We will be releasing an update early next week which will address some of these. This update will include an amendment to how variations are managed (to better mimic the old tabular format), a change to the way order PDFs are viewed (to go back to the original system) and an improvement to order filtering. 

We welcome all user feedback about the new system so if you have any suggestions for improvement please contact us.

25th June 2019

ShopWired Version 6 Is Live

ShopWired version 6, a responsive management system that will work perfectly on tablets and mobile devices, as well as desktop computers/laptops, is now live.

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27th March 2019

PSD2 SCA

How the new payment service regulations known as PSD2 and SCA (strong customer authentication) affect online payments, and what changes ShopWired are making.

Read more
11th February 2019

ShopWired's Change Log Is Live

We have now launched a change log which will provide detailed information about each new update (however small) to the ShopWired platform. This can be found at https://shopwired.releasenotes.io.

23rd January 2019

ShopWired's Status Page Is Live

We've launched a status page (hosted independently of the ShopWired platform) so that you can check if there are any incidents affecting the platform or degrading functionality on your website. The status page can be accessed at https://status.shopwired.co.uk and you can subscribe to receive updates by email/RSS.